GlobalProtect login page blank

vpn cuny qc globalprotect global protect

The GlobalProtect login page is using the embedded browser by default. Sometimes it shows empty page and user cannot login. We can force the GlobalProtect to use default browser.

On Windows

# 32 bit Windows
msiexec.exe /i GlobalProtect.msi DEFAULTBROWSER=YES
# 64 bit Windows
msiexec.exe /i GlobalProtect64.msi DEFAULTBROWSER=YES

On MacOS

sudo defaults write /Library/Preferences/com.paloaltonetworks.GlobalProtect.settings.plist '{"Palo Alto Networks" ={GlobalProtect={Settings={default-browser=yes;};};};}'

References:

• https://docs.paloaltonetworks.com/globalprotect/10-1/globalprotect-admin/globalprotect-user-authentication/set-up-external-authentication/set-up-saml-authentication/enable-the-default-browser-for-saml-authenitcation
• https://live.paloaltonetworks.com/t5/globalprotect-discussions/globalprotect-login-page-blank/td-p/501596

Written on January 2, 2025